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经常问的问题

About Duty Freeuk
购买条件
Placing a Pre-orderuk
Editing and Cancelling Your Orderuk
Picking up your orderuk
Paying for Your Orderuk
MyDutyFree折扣
合作伙伴折扣。促销代码
Registration at the websiteuk
采购限制免税
退货政策
About Duty Freeuk

ukDuty free is the system of sales at retail outlets that are exempt from the payment of certain local or national taxes and duties, allowing to reduce the price of the featured goods. According to the Eurasian Customs Union Customs Code, goods cannot be imported to the domestic market and can be sold exclusively to those customers, who are leaving the territory of Ukraine.

购买条件

要免税购买商品,您需要乘坐出国旅行。

Placing a Pre-orderuk

ukTo make a pre-order at our website, you need to select items from the list available and press the "Add-to-Cart" button. Having added items to your cart, place a pre-order.
To do so, go to your cart, enter your name, approximate time of arrival at a border checkpoint and click the "Checkout" button. Information about your order will be sent to your e-mail address.

Editing and Cancelling Your Orderuk

ukYou can add and delete items from your order through your personal account, for which registration at the website is necessary. You can also contact our customer support via email at .
Unfortunately, the discount does not apply to items, which you add to your order at the border checkpoint store.

Picking up your orderuk

ukYou can pick up your order at a border checkpoint, which you selected when placing an order. Apply to the cashier at MyDutyFree pickup point. To be able to collect your order you need to tell your name.

Paying for Your Orderuk

ukPayment is made at MyDutyFree pickup point after you have checked items in your purchase. You can pay for your purchase in euros, dollars, pounds and rubles (besides, one purchase can be paid for in several currencies).
Duty free shops at border checkpoints accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.
Prices on the website can slightly vary from the prices at a duty free shop, due to constant changes in currency exchange rates and the fact that the rate of exchange set by the National Bank of Ukraine can differ from the internal rate at the shop. We apologize in advance for any inconvenience this may cause.

MyDutyFree折扣

MyDutyFree grants a discount of 5% on all items, presented on the website. Besides, we offer additional discounts for clients of our partners.

合作伙伴折扣。促销代码

目前,边境检查站的商店不提供合作伙伴折扣。

Registration at the websiteuk

ukIn order to place a pre-order, registration at mydutyfree.net is not required. However, this will allow you to edit and cancel your order, view order history and create a wishlist. Registration also simplifies making a pre-order.
You can sign-in via accounts on social networking sites, such as VKontakte or Facebook.

采购限制免税

You can place a pre-choice for no more than 5 tobacco items and 5 alcohol items. In general, there are no restrictions relating to the sale of items in duty free stores. Please take into account that the country you are leaving for may have import restriction on alcohol, tobacco and some other products. We recommend you to learn importation rules of the country you are going to before placing a pre-choiсe. The complete list of limitations you can find at http://www.worlddutyfree.com/information/customs-allowances.html

退货政策

如果您购买不符合标准的品质,请致电+380 312 65 90 76(平日上午09:00至01:00,02:00至06:00。

如果网站有技术问题,请联系我们的支持团队

support@mydutyfree.net +380-67-828-42-99
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